Frequently Asked Questions
I’m nervous. I’ve never had counseling before.
Here's the truth: therapy can be tough sometimes. It can take you to places of pain and discomfort. However, it's in these places where some of the most tremendous healing can take place.
While the best thing to do in counseling is to be honest and open, it's also important to listen to where you're at and go at your own pace. Again, from our perspecitve it takes a lot of bravery to head toward the stuff that scares you most. So, your decision to seek help is the first indication that there is, in fact, great power within you!
How often should I come?
This depends on what you are going through when you first meet with your counselor. However, as a basic rule of thumb we recommend that people who are beginning counseling to come on a weekly basis. This gives you a chance to build momentum and really start making progress on your goals.
Do you take my insurance?
We are currently not an in-network provider. However, we can provide a billing statement at the end of each month to be submitted for reimbursement for clients with PPO, HSA or other flexible benefits.
To insurance companies, our therapists are considered "out of network" providers. This means that while we don’t directly accept insurance, we can provide you with a billing statement called a "Super Bill" which you can then submit directly to your insurance company for reimbursement.
For most of our clients using this option, this seems to work well. However, it is important that you check with your insurance provider first, as it is beyond our control as to whether or not you will be reimbursed.
How it Works:
The fee for service is due at the time therapy is provided. Once you request a Super Bill, we will prepare one to give to you at your next session. The Super Bill will include the dates you attended therapy, your diagnosis, employment information, and information about where you live. In addition, most insurance companies require your social security number to be listed on your Superbill (we strongly recommend you make copies of your Superbills).
You will then submit your Super Bill to your insurance company to seek reimbursement. Depending on your insurer, plan, whether or not you have met your deductible, etc. you may receive full or partial reimbursement.
For this reason, it is best to check with your insurer ahead of time. You can do this by either going online to your insurer's website or by calling member services (the number is usually located on the back of your insurance card). You will want to ask your insurer specifics regarding your mental health benefits, i.e. what they are, and what your "out of network" coverage is.
Good questions to ask your insurance company are: What is my deductible, and has it been met? How many sessions does my plan cover per calendar year? Does my plan require a referral from my physician? How much does my plan cover for each session?
There are a few key reasons we don’t take insurance.
1. It’s all about a diagnosis.
Insurance companies require that we give you a diagnosis. It then becomes a game of justifying the “why”—why you need treatment, how many sessions you get, what modalities we use, etc. In essence, it places your insurance company in the driver’s seat of your care, instead of you. Why is this important? Because your insurance company profits not when you are receiving services, but in the absence of them. Thus, their goal is to stop paying as soon as they can.
2. It can compromise your confidentiality.
Once your insurance gets billed, they will begin the process of evaluating your treatment. They will want to know your diagnosis, whether you’ve improved or not, and what type of care you are receiving. In order to make this determination, your insurance company can request access to your records (something they can do at any time). As your claim is being processed, any person or persons handling your claim will have access to your treatment record, including your diagnosis, progress notes, and any and all information that was not included in your initial claim.
3. It's a lot of hassel.
Rather than going back and forth with insurance companies all day, we want to focus on providing the absolute highest level of service to our clients.
Other Ways to Pay
If you have a Health Savings Account (HSA) or a Flexible Savins Account (FSA) you may be able to those funds to cover the cost of your sessions. Again, it is best to contact your insurance provider to get clarity on what your plan does and does not cover.
What can I expect out of therapy?
What you get out of therapy largely depends on you. That is, while it is important to have a competent, experienced therapist helping to guide you, the best counselor or therapist in the world can’t help you if you are not willing to put in the work yourself—to be honest about where you're at, where you’ve been, and where you want to go.
What are your fees?
Our fees are comparable to other therapists with similar experience and training. We reserve a limited number of slots for those who cannot comfortably pay the full fee. Please reach out to us directly to learn more.
A cancellation fee will occur if notice has not been given within 48 hours before your appointment, except in cases of emergencies.
Method of Payment
We accept cash, check, and other secure forms of electronic payment, including debit, credit, and HSA debit cards.
Are you accepting new clients?
Yes. We are currently accepting new clients and we'd love to hear from you. Please reach out to us directly for availability or book online.
What are your hours?
Our therapists offer both morning, mid-day and evening appointments.
Some of our therapists may also be able to provide weekend appointments by request.
If you need help with scheduling, feel free to reach out to our Client Care Coordinator, Kae, at 916-619-7744.